Refund policy

Return and Refund Policy 

At Keep It Moving Fitness, we value your satisfaction. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

Return Policy

• You have 14 days from the date of purchase to return an item.

• Items must be unused, in their original condition, and accompanied by proof of purchase (receipt or order confirmation).

• Custom or personalized items are non-returnable unless defective or damaged.

• The customer is responsible for return shipping costs unless the item was defective or the wrong product was sent.

Refund Policy

• Refunds are available within 5 days of the purchase date.

• To be eligible for a refund, the item must meet the return criteria outlined above.

• Refunds will be processed to the original payment method within 5-7 business days after the return is received and inspected.

• After the 5-day refund window, customers may opt for an exchange or store credit (if applicable).

How to Initiate a Return or Refund

1. Contact our customer service team at info@keepitmovingfit.com with your order details.

2. Provide proof of purchase and reason for return or refund request.

3. Follow the instructions provided by our team to ship the item back (if applicable).

We reserve the right to refuse a return or refund if the above conditions are not met.

For additional assistance, please contact us at info@keepitmovingfit.com

Thank you for choosing Keep It Moving Fitness!